id: NDg4NDI2NCA3

reference: 4884264

documentId: 4884264

connectionPointId: 7

lastModificationDate: 1538047866306

stillingsbetegnelse:
Dynamics CRM Technical Expert - Premier Field Engineer

jobbeskrivelse:

This is a Technical Expert role with the focus on Dynamics CRM. The person will be working with key Microsoft Enterprise customers across Europe, Middle East and Africa.

Business Applications Domain

Microsoft's Business Applications Domain helps customers maximize their investment in Microsoft Dynamics solutions and the full portfolio of Microsoft Products through accelerated adoption and productive use of technologies. The Microsoft Business Applications Domain is part of a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services.

 

Summary

Global PFE Mission Statement

Premier Field Engineering (PFE) provides technical leadership for key enterprise (Premier) customers around the worldto promote health in their IT environments through onsite, remote and dedicated support services. 

Purpose

Premier Field Engineering (PFE) is part of Microsoft’s Services Organisation. PFE provide various services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments. We work with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with Microsoft best practices. When things do go wrong we provide rapid on site expertise to resolve critical situations

Premier Field Engineering (PFE) delivers onsite and dedicated services for Microsoft’s Premier customers around the world. PFEs are one of the most highly skilled and technically savvy professionals in Microsoft technical teams.

Responsibilities

• Onsite proactive and reactive services to our Premier customers
• Short term engagements and proactive engagements (technology workshops & health checks)
• Long term engagements with Designated Support Engineering
• 50-75% Travel throughout EMEA, but a specific focus on Nordic countries (Sweden, Norway, Finland, Denmark)

Qualifications

• Ideal candidate would have 2+ years' experience with Microsoft Dynamics CRM, preferably with multiple versions (2011-2016) and CRM Online. 
• Microsoft Certified Business Management Solutions Professional – Installation and Deployment for Microsoft Dynamics CRM certification preferred but not required at hire; will be expected to be completed within 6 months of hire.
• Dynamics CRM Premier Field Engineers should be experienced in implementing, operating, tuning and troubleshooting Dynamics CRM systems, ideally in multiple industries
• Microsoft accreditation in SQL and or SharePoint preferred
• Development experience preferred.
• Advanced Development experience in . NET languages (C#) and Javascript a plus
• Proficiency in one of the local languages (Norwegian, Finnish, Danish or Swedish) and English language is a MUST

 

Competencies

Competent in the following areas:

• Experience in the enterprise customer arena
• Face-to-face customer engagement skills
• Excellent written, oral and presentation skills
• Troubleshooting knowledge & skills
• Good understanding of ITIL/Service Management

 

We need individuals that:

• Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.

• Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment and first-class delivery.

• Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.
   
• Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
   
• Communicate at various levels from CIO to the technical staff on the ground.

 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2511

abstractJV_contact_0: Please apply using one of the specified channels

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Arbejdsgiver Navn: MICROSOFT DANMARK APS

source: DK-STAR