id: NDg5ODYwNCA3

reference: 4898604

documentId: 4898604

connectionPointId: 7

lastModificationDate: 1540992068270

stillingsbetegnelse: CRM Business Consultant

jobbeskrivelse:

(Location: Flexible (home office))

Job Description

Danfoss is focused on delivering exceptional customer experiences by ensuring that customer’s immediate and future needs are understood. CRM provides an essential component in enabling Danfoss to engage customers and understand their needs, but also ensures our organization is working more efficiently to meet our customer’s needs. In order to accelerate the future development of CRM and deploy solutions globally, we need you.
 
You will become part of a fast-paced and high-energy team with agile and dedicated professionals set to roll out, maintain and further develop the global platform for the entire Danfoss business.
 
Join us on an exciting digital journey, ensuring that our global CRM platform – Salesforce.com (SFDC), is an efficient tool for our sales force as a key initiative offering Danfoss a significant competitive advantage.
 
Continuous improvements translating requirements into capabilities and deliveries
As CRM Business Consultant, you will clarify business requirements understanding the real pain points and expected outcome, thus successfully translating the business requirements into SFDC solutions.
You will be part of a truly global company, working closely together with regional and segment business leads to establish requirements and design solutions. In this position you will support all our sales and service organization to maintain strong salesforce processes and you will facilitate our global process owner community, ensuring that we build a world-class CRM system. You identify and reduce internal complexity by ensuring consistency in our internal platforms and eliminate internal inefficiencies.
 
With report to the Head of CRM – part of Danfoss Business Systems, your responsibilities will include:

• Clarify and align business requirements by understanding the real pain points and expected outcome.
• Be the solution owner of dedicated parts of our CRM solution within Marketing, Sales or Service
• Be part of CRM projects and define business requirements and the most optimal CRM solutions as well as ensuring thorough testing.
• Ensure continuous improvement of the CRM platform and ensure deliveries according to clear release schedules.
• Support training of our support organization when needed (planning, materials and execution).
• Build communities of practice focused on different aspects of CRM e.g. Customer Service Centers.
• Increase quality of customer engagement through different communication channels by ensuring processes are consistent (where appropriate) and documentation, implementation, training and KPI tracking ensure traceability and consistency across the organization.

We do not expect you to be located at one of our Danfoss locations, you will be able to work from your home office but must expect approx. 20-30 travel days per year.
 
Essential personal characteristics:

• Customer Focus, Passion for creating positive Customer Experience.
• Strong Influencing skills and communication skills.
• Good understanding of and openness for new technologies – this also means becoming an expert of our CRM system.
• Strong drive and passion for results to affect change.
• Process Mapping/Documentation.
• Global team player, effective and reliable team-builder with good communication skills at all levels.
• Challenge seeker, ambitious with strong personal drive.
• Delivery and results oriented.
• Flexible and prepared for global travel activities.

Very strong English skills both in speaking and writing. 

CRM consultant with business acumen and strong communication skills
You properly hold a Bachelor's in Business, Technology, Management or equivalent, combined with proven experience from working with CRM in a global environment, either B2C or B2B. It is essential that you through your experience can demonstrate the ability to understand, define, deliver and deploy continuous improvements with CRM globally, to ensure processes develop and are aligned to our customer journeys and operational effectiveness. You also have a solid track record in designing and delivering CRM projects in one or more process areas including: Marketing, Sales or Service in large international companies with global responsibility. Ideally you have worked with or you have implemented Salesforce.com our chosen CRM platform. It is not a prerequisite that you are able to do basic configuration in Salesforce.com but it would be an advance if you are able to.
 
On a personal level, you are pro-active with a high drive and hold strong influencing skills and motivation skills. You have strong analytical skills and a good understanding of complex end-to-end business processes across different functions. You are a strong communicator and are able to keep calm in stressful situations.
 
Come and join us, if you are ready to put your CRM skills to the test in a highly innovative environment.
 
For further information about the position, please contact Annette Trosborg, Director, CRM Business Support & Project at +45 2041 8174. For information regarding the process, please contact Senior Recruiter, Marie H.-Kristensen +45 2860 5891.

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C3322

abstractJV_contact_0: Please apply using one of the specified channels

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Arbejdsgiver Navn: DANFOSS A/S

source: DK-STAR