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reference: 4908505

documentId: 4908505

connectionPointId: 7

lastModificationDate: 1542803465243

stillingsbetegnelse: Customer Success Manager

jobbeskrivelse:

This is an exciting role that will help create bonds with our Modern Workplace customers and will fuel customer success, retention, growth, renewal and advocacy.

 

In your new role as Customer Success Manager you will drive successful adoption and expansion of Modern Workplace workloads in your client accounts.

 

You will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce competitive risk, drive usage of existing workloads, and identify additional opportunities. You will ultimately create customer value through usage and create the conditions for optimal renewal and upsell growth.

Responsibilities

We strive for our customers to realize success, transforming their business, through the adoption of our modern workplace solutions. You will:

 

• Drive usage growth of “Modern Workplace” workloads
• Be the single point of accountability for Modern Workplace workload consumption within the customer
• Engage workload experts to drive usage and help accelerate customer value for each workload
• Build, maintain and leverage strong relationships with Business and IT Decision Makers
• Clearly define business outcomes and build a high quality customer “success plan”
• Establish and run deployment and usage governance processes to increase deployment and usage velocity
• Represent the “Voice of the Customer” within Microsoft, and document business-value driven customer success stories and best practices

Qualifications

• Experience in consulting and/or pre-sales
• Ability to map customer business process to product capability
• Experience in driving change management (CM) processes is essential - CM certification is an advantage
• Experience in running governance of complex deployment and usage projects within large organizations
• Strong technical understanding of Microsoft365
• Top-notch executive engagement skills with an ability to establish trusted advisor relationships with business decision makers
• Deep passion for making others successful

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C5230

abstractJV_contact_0: Please apply using one of the specified channels

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Arbejdsgiver Navn: MICROSOFT DANMARK APS

source: DK-STAR