id: NDkzNjcwMiA3

reference: 4936702

documentId: 4936702

connectionPointId: 7

lastModificationDate: 1548678790116

stillingsbetegnelse: Technical Product Support Engineer

jobbeskrivelse:

We are looking for a german-speaking Technical Product Support Engineer to be a part of our Global Customer Support Team in our Copenhagen office. This position is responsible for providing advanced helpdesk support to our clients in our third level support department utilizing Atlassian Suite as the primary helpdesk tools. Along with solving our customers most crucial problems, the position will also offer exciting possibilities and prospects for the future as we are currently entering new markets.

Duties and Responsibilities

The following represents a list of essential duties and responsibilities. Other duties may be assigned as required.

• Analyze and resolved often complex client issues/questions and involve the appropriate resource internally until the problem is solved.
• Develop long lasting relationships with our client stakeholders and key super users.
• Be an important part of our move into the new European markets.
• Advise client’s super users on how to optimize their configuration of the system to simplify or implement their business decisions.
• Proactively prevent customer problems based on early detection monitoring.
• Participate in our Major Incident response team.
• Develop a productive relationship with colleagues in the Support department both locally as well as Globally - US and AUS offices.
• Responsible for reviewing and learning the latest functionalities of the support systems.
• Maintain user documentation and internal knowledge base.
• Participate as needed in implementation projects with our coming clients.
• Provide on-site training or assistance in conjunction with our Project & Account team and Consulting team.
• Special projects from time to time to ensure best in class Customer Support.

Competencies, Traits and Experience

To perform this job successfully, an individual must be willing and able to perform each essential responsibility satisfactorily.

• Bachelor degree or superior relevant work experience.
• At least 3 years of experience of working in an IT support role ideally supporting software applications.
• Excellent communication skills both written and verbally through all levels of organizations both internally and externally.
• Understanding of technical solutions, business processes and have an analytic and methodic approach in problem solving.
• Strong organizational skills with ability to multi task and prioritize deadlines in a fast-paced environment.
• Familiarity with databases and datasets for extraction and conversion into useful business information.
• Knowledge of Microsoft Office, particularly Excel, PowerPoint and Word.
• Ability to travel up to 15% annually.
• Experience writing SQL queries
• Experience reading Java code
• Knowledge of HTML and SOAP web services
• Hardware peripherals and network troubleshooting

Required language proficiency:

• German: Native or full professional proficiency
• English: Full professional proficiency

Soft Skills

The following are the soft skills we are looking for in our ideal team member:

• Enjoys having daily contact with our customers.
• Ability to lead customer status calls
• Ability to work both independently and in a collaborative team environment.
• Pro-active and eager to learn both independently and from experienced colleagues.
• General solid interest in IT

Other Skills and Abilities:

The following skills would be an advantage but are not required to start in the position:

• Knowledge or experience of the Health and Fitness industry.
• Knowledge or experience of Scrum and Agile Methodologies
• Experience with billing and collection processes, simple accounting, account receivables and financial reporting.

About Exerp:

We are an industry-leading, international team of talented and easy-going professionals who thrive in a supportive, diverse culture of trust and mutual respect. As industry leaders, we take pride in sharing our expertise and knowledge within the sector and we value being generous – with time, intelligence and knowledge.

We combine technical expertise and know-how, world-class experience, innovation and a burning desire to bring out the best in our people and our business partners.

We integrate our expertise, our experience, our systems, our values and our people with those of our customers. This is achieved by listening and exploring possibilities; by integrating learnings and knowledge. It requires collaboration and trust. When challenges arise, we are responsive, calm, pragmatic and have the experience and creativity to find the right solutions – and to apply the lessons learned along the way.

We have been leaders in member management software for the fitness and leisure industry for more than a decade.

We got here by blending traditional Nordic values like hard work, trust and not taking ourselves too seriously, with razor-sharp professionalism, deep specialist knowledge and hard-earned experience. We believe that to work with the best, you must be the best. This means we never stop learning and improving what we do – and how we do it.

Our clients are some of the largest and best-known fitness chains in the world. They have strong brands and loyal customers who demand a cost-effective, seamless experience – from taking out a membership, to signing up for a spin class, to processing monthly payments. Our customers rely on us to streamline their business and do it quietly, smoothly and with expert attention to detail.

In doing this, we transform their operations by reducing cost, promoting simplicity and fundamentally changing the way they interact with their members. We provide more than simple software solutions: we create intelligent services and business processes that fit the individual needs of our customers.

Our workplaces reflect our culture and allow us to live our values while servicing our clients’ needs. The environment – whether in Copenhagen, Odense, West Palm Beach, Sydney or anywhere else in the world – is modern, well-equipped, relaxed, open and welcoming. We create shared places where people interact, connect, share and have the freedom to let their creativity loose.

At the same time, we provide the best tools and the right space for our specialists to work efficiently and expertly. Whether it’s a chat by the coffee machine or a transatlantic brainstorm in our video conference rooms, we work with passion, energy and style.

We take pride in knowing that our sweat, our hard work behind the scenes, our commitment to quality and reliability gives our customers the confidence, strength and stamina they need to reach the highest levels of performance and customer satisfaction. We measure our success as a business – by the success of our customers. 

If you have any questions regarding this jobposting, please contact
Lau Reinholdt Kjeldsen
lrk (at) exerp.com
Application deadline:
24. February 2019

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2522

abstractJV_contact_0: Please apply using one of the specified channels

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Arbejdsgiver Navn: EXERP ApS

source: DK-STAR