id: NDkyNTE5MiA3

reference: 4925192

documentId: 4925192

connectionPointId: 7

lastModificationDate: 1546523295520

stillingsbetegnelse:
Service-minded IT Support Assistant for the service desk (project-specific employment)

jobbeskrivelse:

Do you have the drive to increase the value of IT systems for your colleagues within a growing international business? Can you maintain and develop effective relationships? And do you enjoy working in a dynamic environment? If so, then we have the job for you.

You will support your colleagues worldwide
As an IT Support Assistant you will have a broad interface with your Systematic colleagues around the world and step in when they need your help and advice on their IT systems including computer equipment, telephony, and application support. In other words, you will be the one who your colleagues contact in order to maximise the value of their systems. Your primary task will be to familiarise yourself with your colleagues' situation and use your service skills to assist them as efficiently as possible. The requests that your colleagues send you will be varied and unpredictable. No two days will be the same. Your working day will typically be busy, and you will need to prioritise incoming requests and tick each task off the list as you complete them. You will have the opportunity to make your mark on the business, and your input will have tangible results and create value for your colleagues. You will work in our internal IT department alongside 20 skilled colleagues split across three teams - service desk, infrastructure, and development.

Your duties will include:

• Providing first-line support to Systematic's employees worldwide
• Communicating with and informing users
• Resolving technical IT issues and providing application support
• Receiving, recording, and referring cases to the appropriate team
• Accurately executing specified procedures

This project-specific employment will last for three months initially, with the possibility of extension. We are a rapidly growing IT company, and so your employment may open the door to other exciting opportunities within the world of IT.

Be challenged at a dynamic IT company
At Systematic, our emphasis is on making everything better. We have a passion for developing the strongest solutions for our customers. This is why we work with CMMI and the best aspects of Lean, Scrum, and ITIL. We challenge each other, our work processes, and our technologies so that we are always at the forefront of development. For you as an IT Support Assistant, this means that you will have the opportunity to influence your day-to-day work and have the freedom to make decisions from day one. Your day-to-day work will be challenging, and so close co-operation will be at the top of the agenda to ensure that we can make a difference to the world we live in.

Independent Support Assistant and skilled communicator
Ideally, you should have undergone training in IT support and have at least one year of experience working as an IT Support Assistant. You should be a competent user of Microsoft's systems and familiar with ITSM tools and application support.Your personal qualities include taking pride in your ability to work independently and seeing your duties through to the end. You take a structured approach to work and are skilled in prioritising your tasks and identifying those that are the most important. You thrive in an outgoing role with a broad interface right across the organisation and are able to communicate concisely and accurately with colleagues at all levels. You enjoy providing the best possible service, demonstrating persistence, patience, and attentiveness. In addition, you enjoy working in a dynamic environment with unpredictable duties.Finally, you can speak and write English at an advanced level.

We work with security-classified projects, and therefore, you as an employee at Systematic need to have security clearance. Read more here: http://systematic.com/clearance.

Have we not answered all of your questions?
You are always welcome to contact us at tel. +45 8943 2000 and ask for Jin Lauritsen, Manager, Service Desk. We continuously assess applications, as we wish to fill the position as soon as possible. Place of work is Aarhus. We look forward to hearing from you.

Since we wrote our first line of code in 1985, privately owned Systematic A/S has grown to an international software house with more than 1000 colleagues with 27 different nationalities, spread across offices in 12 countries and with customers all over the world. Our goal is simple: To improve the world with exceptional software. We deliver software and system solutions for customers within the public sector, the health sector, the defence, the police, the financial sector and the service sector and there are more than 1.000.000 users' worldwide. We work on a foundation of trust, where we have freedom and responsibility for making decisions in our everyday lives. We are dedicated to making a difference and dare to challenge technology, each other and ourselves. As a new employee at Systematic, helpful colleagues welcome you, and you can look forward to both a mentor arrangement and all the support you need. Together, we can develop and fulfil your potential and make Systematic even better.

 

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2512

abstractJV_contact_0: Please apply using one of the specified channels

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Arbejdsgiver Navn: SYSTEMATIC A/S

source: DK-STAR