id: NDg1NzM2MiA3

reference: 4857362

documentId: 4857362

connectionPointId: 7

lastModificationDate: 1532596443860

stillingsbetegnelse: Global CRM Manager

jobbeskrivelse:

We are looking for a new colleague that will be the Business Lead of the global CRM platform driving the strategic approach of the platform by working cross-functionally to ensure fully alignment from the business and IT department.

Objectives

The primary focus of the role is global alignment and suitability of the LEO global CRM system. Exercise leadership around enterprise CRM capabilities to develop innovative, insights-based strategies focused on engaging and increasing the relationship with HCPs. Seek out opportunities for simplification, capability enablement and standardization of the global CRM set up.

 

Responsibilities

The Global CRM Manager will, in collaboration with the regional offices, roll out the values of Veeva and employ change management skills to convince stakeholders to adopt the system and use it strategically. It is essential that you can employ a strategic mindset to be able to fulfil the individual needs and introduce new functionalities of the CRM system. At the same time, you will monitor and validate the global CRM governance framework. In the process, you will also manage the assigned budget. As part of the Multichannel journey this role will furthermore lead the global HCPs database strategy to ensure a harmonization of data source.

 Nothing is more important than securing that these tools are compliant and work for the end users on a daily basis within these four headings:

• Governance & Collaboration
• New Functionalities & Harmonization
• CRM KPIs definition
• Support & Training

Additionally close collaboration with Regional, Local business owners and GIT is crucial part of the role, to ensure local ownership and adoption of the tools. 

 

Qualifications and experience

To take on this role successfully, we expect you to hold a diploma or bachelor degree in Business       Administration/Organization Engineering, and have 4 to 5 years of experience in a similar position in addition to:

• Advanced knowledge of Veeva CRM as well as Veeva Promomats.
• Good change management skills
• Project Management practical experience as well as some type of theoretical background
• Insight with the tasks of a medical field force position (sales rep/ sales manager)
• Insights within the CommEx position
• Minimum 4\5 years of experience regional or global CRM manager
• Proven language skills: High level of English is mandatory; Danish is useful in a HQ position
• Multicultural agility is required; experience from a multinational environment is a plus.

 

 Commercial operations – your new department

Commercial Operations is part of Global Commercial Affairs and Excellence, and is known for having a warm and open work environment where there is always a possibility for those who dare to make an impact and wants to grow their career. This position leaves you with a large group of stakeholders across the organization, and you will be a key go-to-person in securing the implementation and further development of becoming a CRM provider. You will get the opportunity to set the agenda and optimize the processes and collaborations that are still being developed at this moment.

This position is based out of Ballerup, but you will be working in a truly global environment.

 Expected Travel: 20\25%

 

Contact & deadline

The deadline for the application is 10th of August. If you have any questions you are welcome to contact Head of Commercial Operations, Federico Fanti at +393346656485

We look forward to your application!

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2411

abstractJV_contact_0:
Send ansøgning på en af de angivne kommunikationskanaler

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Arbejdsgiver Navn: LEO PHARMA A/S

source: DK-STAR