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reference: 4899056

documentId: 4899056

connectionPointId: 7

lastModificationDate: 1541071866810

stillingsbetegnelse: UI Designer, CX and Design, Copenhagen

jobbeskrivelse:

The Nordea Customer Experience & Design team is rapidly growing in four locations – Copenhagen, Stockholm, Helsinki, Oulu. We are looking for a UI designer / illustrator who love hard problems in Copenhagen to help us transform our digital customer experiences. We work across projects that affect almost all our customers, from retail to business banking, web, mobile, chatbots and soon-to-be voice. The successful candidate can hit the ground running and collaborate with people from a variety of disciplines, including design, research, product owners, engineering, legal, marketing, and customer operations to deliver delightful product experiences that will help users accomplish their goals as easily as possible. Right now, Nordea is going through a complete digital transformation whose goal is to enhance the experience for all of our customers across the Nordics. CX & Design is central to this goal as our customers’ expectations are continually growing and financial services industry transforms. Everything should easily be at the customers’ fingertips in an experience that is simply beautiful and personalised. Our goal for this transformation is to be the best partner to our customer and build a relationship through daily interactions at the right moments.   Equally important as your mastery of design is your contribution to building the team and our culture! You will be expected to participate in and help add to our design community, as well as our ways of working. We are a work in progress and believe our team is the heart of the experience and that building the right environment and culture will create exceptional work and an exceptional workplace.    

Your future responsibilities 

You have the opportunity to use your creative skills and apply them to any one of our hard digital challenges. E.g., building a personalized banking relationship that is simply beautiful, creating the next generation of chatbots for financial services, or drafting and driving a content strategy across four countries.   This means that on a daily basis, you will work with complex mobile or responsive web design projects from concept to development, working side-by-side with our other Designers and Experience Directors and are a key part of cross-functional, agile delivery teams and will closely with them for our customers. We are looking for someone that is curious, continually for ways to grow their design skills, empathetic with customer’s needs, and will use these passions to challenge our teams to think critically about what we’re doing and how to improve the customer interactions.   With such a unique opportunity to create a real impact, we hope you are a creative person that can build both a remarkable digital experience and support our team to continuously develop meaningful experiences for our customers.   

Overall, your focus areas include:  

• Crafting the end-to-end designs for complex customer needs in mobile or responsive web platforms  
• Influencing and supporting other Designers and the Experience Directors to shape a product or vision using Design Thinking practices  
• Working with the Customer Behaviour Insights teams to research, test designs and incorporate customer feedback into solutions  
• Partnering with cross-functional delivery teams to define and shape the work needed to implement your designs and customer experiences  
• Staying up to date on the latest design tools and techniques, customer needs, behaviour and perceptions, as well as developing yourself and your skills  
• Working across Nordea to build a Design community and culture  

We are asking you to help us lead the way in creating a remarkable digital experience for our customers and colleagues. This is a truly unique opportunity to build digital solutions that reach millions of people across the Nordics. We hope you’re as excited about joining us on this transformational journey as we are! 

Who you are 

Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others. 

Primary qualifications:  

• A degree in human graphic design, digital design, illustration or a similar/combined background  
• +2 years of experience of designing for mobile and responsive web environments  
• +2 years working in cross-functional, digital delivery teams  
• Fluency in industry standard design tools  
• Fluency in English   

When it comes to specific skills, we believe that you possess:  

• UI design, icon design and vector/raster illustrations for digital platforms  
• Good understanding of digital trends and demonstration of design problem-solving methods  
• Strong communication skills, including basic presentation skills and the ability to explain your design decisions to your team members and stakeholders  
• Apply and evolve Visual identity, color/contrast and typography  
• Ability to create visual layouts through detailed sitemaps, wireframes, and related documentation  
• Interest in uncovering customer insights and working in data-driven environments  
• Strong work ethic, underpinned by a positive attitude and a passion for learning and growing  

If this sounds like you, get in touch! 

More information 

For more information, please contact Robert Fein at Robert.fein (at) nordea.com Please submit your application no later than 14th November 2018. At Nordea, we recruit from the widest possible pool and hire the best person for the job. Because diversity makes us stronger. And once you are on board, you will find that we offer equal opportunities to everyone. Great people often know great people – please share if you have a friend who would love this job.

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jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2166

abstractJV_contact_0: Please apply using one of the specified channels

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Arbejdsgiver Navn: NORDEA FINANS DANMARK A/S

source: DK-STAR