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stillingsbetegnelse: Team Manager - e-Boks/KMD

jobbeskrivelse:

Do you love to lead, motivate and support your team to succeed? Do you want to be part of a culture of teamwork and passion?

 

Then we have the role for you!

 

About Sitel

At Sitel you will join a fun family environment with tons of support and growth opportunity.

Sitel collaborates with some of the best-known global brands to harness the industry’s transformation and help consistently deliver outstanding customer experiences. Sitel is one of the world’s leading outsourcing providers of customer experience management. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. 

 

The role

The main responsibility of a Team Manager is to lead, motivate, coach and support a team of customer support specialists; enable your team to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and clients rules and procedures.

Key responsibilities will include:

• Lead Customer Support specialists’ team
• Oversee day-to-day operations, provide guidance to the team to ensure consistent achievement of KPIs through coaching and regular performance reviews
• Ensure accurate and timely communication of any client/campaign issues to related stakeholders
• Build an environment which recognizes achievements and supports the spirit of teamwork
• Facilitate a culture of open and honest dialogue, encouraging feedback and sharing of ideas and best practices
   

About you

We are looking for a leader who can motivate, be resilient, and enthusiastic to achieve success to deliver our client’s definitions of excellence.

 

What we are looking for from you

• Fluent in one of the Scandinavian languages (both written and verbal) is required
• Experience in leading a team
• Willingness to develop within team leadership
• Knowledge and understanding of performance metrics (KPIs)
• Analytical mindset and excellent problem solving skills
• Excellent communication and time management skills, approachable and flexible attitude to work
• Preferably Customer Service industry experience
• Motivated, pro-active and enthusiastic personality

 

Why you should join Sitel

At Sitel we believe our people is our most important asset, which means that we take pride in finding the best, most talented and driven employees who will make great colleagues.

Among the benefits of working with us is a great social environment with an atmosphere of joy, pace and ambitions.

Sitel combines knowledge sharing, a ‘People-First’ culture and embrace the diversity of all the unique individuals who make up Sitel. That is why we say: “Experiences are better when shared”.

We take care of you, your progress, and make sure that you have the right conditions to deliver the best results.

 

Workplace, Contact & Applying

The workplace is Sitel’s office in Copenhagen, Sluseholmen 2-4, 3rd floor, 2450 Copenhagen SW.

We are interviewing on an on-going basis, so please do not hesitate to apply if you feel that this ad sums up your character and ambitions.  If you have any additional questions, don’t hesitate to contact HR Generalist, Christina Sonne at christina.sonne (at) sitel.com or +45 81405801

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C4110

abstractJV_contact_0: Please apply using one of the specified channels

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Arbejdsgiver Navn: SITEL DENMARK ApS

source: DK-STAR