Arbejde Senior Technical Supporter unspecified SITEIMPROVE A/S - jobtilbud

GÆLDER
id: NDg1ODU3OCA3

reference: 4858578

documentId: 4858578

connectionPointId: 7

lastModificationDate: 1533023943103

stillingsbetegnelse: Senior Technical Supporter

jobbeskrivelse:

Senior Technical Supporters

We are looking for new Senior Technical Support Engineers for our Copenhagen office. The Technical Support team at Siteimprove is a critical part of our future success. Senior Technical Support Engineers solve advanced internal and external support tickets while delivering high-quality solutions through professional level communication and advanced troubleshooting skills. Senior Technical Support Engineers also aid fellow team members with issues while they take ownership of their own case load and work closely with our Development team to resolve more complex oddities, when needed.

Responsibilities

  • Manage assigned tickets in line with Siteimprove’s Service Level Agreement to meet and exceed departments churn and satisfaction goals
  • Provides Customer support through multiple mediums included, but not limited to phone, chat, email and tickets
  • Takes ownership of advanced setup and technical issues categorized including, but not limited to, remote troubleshooting, in-depth analysis, custom configuration and complex incidents that can typically only be covered by code changes, configuration tweaks or architecture knowledge
  • Participate in pre- and post-sales calls to provide insight on technical solutions
  • Practitioner level knowledge of and experience working with JavaScript
  • Proficient working with and troubleshooting web-based plug-ins and online connectors
  • Able to lead by example and be a mentor for the rest of the team when it comes to workload, teamwork, Customer focus, planning, and overall quality of output
  • Identify and implement programmatic fixes to help streamline department process and procedures including, but not limited to, development of internal Support tools
  • Maintain expert level knowledge on product features, advantages, benefits and selling points for effective communication
  • Responsible for helping maintain quality subscription setup throughout a Customer’s lifecycle
  • Creates troubleshooting guides to assist Customers and teammates
  • Advocate on behalf of the Customer to other departments to ensure Customer needs are met
  • Provide recommendations and best practices for emerging opportunities that assist in achieving Siteimprove organizational goals
  • Attend meetings and other company functions necessary to perform duties
  • Performs other related duties as assigned

 

What we need of you

  • Bachelor’s degree in Computer Science or related field, and or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities
  • Minimum 2+ years’ experience in technical support, website management, development role or equivalent
  • Highly motivated, self-starter, able to thrive in ambiguous environments
  • Adapts easily to changing circumstances and environments
  • Excellent verbal and written communication skills working in a professional environment
  • Strong collaboration and teambuilding skills

 

What we’ll love about you

Beside the above requirements, it would be a plus if you have the following experience or knowledge:

  • 3+ years of technical support and, or web development experience
  • Solutions focused with strong business acumen
  • Intermediate development skills in one or more languages
  • Working knowledge of regular expressions, jQuery and CSS
  • Experience with a web crawler and understanding of HTTP requests
  • Previous experience working with Siteimprove’s products
  • Proven record of accomplishment collaborating cross department and with global teams
  • Desire to continue learning about web technologies
  • Understanding of Agile Development and scrum
  • Knowledge of one or more Content Management Systems
  • High level knowledge of Digital Content Creation, Accessibility, Search Engine Optimization, and Digital Analytics
  • Software-as-a-Service (SaaS) Customer service experience
  • Excellent, time management, organizational and planning skills
  • Ability to multi-task and adapt to a fast-paced environment
  • Proven track record of delivering measurable results

 

What you’ll love about us

Siteimprove is a Danish founded multinational company with over 500 employees worldwide. In addition to our headquarters in the heart of Copenhagen, we have offices in Minneapolis, London, Berlin, Vienna, Amsterdam, Oslo, Sydney, and Toronto, and our customers are spread across North America, Europe, and Australia.

Even though we’ve been growing rapidly since our foundation back in 2003, we’ve maintained our entrepreneurial spirit and strong feeling of togetherness. Read more about the Siteimprovers and our inclusive and global work hard, play hard culture in this section. Read more about our values & culture here: https://careers.siteimprove.com/culture/. ;

On top of our tech toolbox we also offer amazing perks!

  • Great and Inspiring Company Culture. We are passionate, innovative and people-centric. Consistently named as a great place to work across the globe.
  • Amazing Kitchen Staff. Our celebrity head chef and his kitchen staff cook delicious lunch for us every day. There’s always cake on Fridays and on special occasions and celebrations (which, luckily, is quite often). Naturally, we offer free coffee, free sodas, and free fruit ad libitum. Opportunity to buy food to take home at extremely reasonable prices.
  • Outstanding Office Location. We are located in the heart of Copenhagen in a beautiful building sometimes referred to as “the Palace” by our employees.
  • Own Friday Bar. On the top floor, we have our very own Friday Bar with quality beverages. In the summer, we may take the party to our cozy courtyard for barbecuing in the sun.
  • Corporate Social Responsibility. We do various activities to be a good corporate citizen, and we are very proud to be a socially responsible company, internally and externally. Learn more about our CSR efforts here. 
  • LEAD Academy. All people managers will be enrolled in a comprehensive leadership development program to grow and develop you as a leader and following how to apply your leadership in the team.

How To Apply

Click on the “Apply now” button now to submit your application. If you have any questions regarding the job or need a reasonable accommodation to apply, feel free to contact our Talent Acquisition Specialist Jacob Bjerrehuus at +45 3161 6742.

Siteimprove is a global corporation and has developed data practices designed to assure your personally-identifiable information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at Siteimprove.com/privacy.



numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C5230

abstractJV_contact_0:
Send ansøgning på en af de angivne kommunikationskanaler

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Arbejdsgiver Navn: SITEIMPROVE A/S

source: DK-STAR

GÆLDER

Similiar jobtilbud

AC’er til økonomistyring og controlling -

Albertslund, Københavns Vestegns Politi Har du flair for analyse af økonomiske problemstillinger, og vil du være med til at videreudvikle økonomistyringen hos Københavns Vestegns Politi? Økonomiafdelingen hos Københavns Vestegns Politi søger en
KØBENHAVNS VESTEGNS POLITI - 2018-08-07 - unspecified

Are you our new promoter? -

Right now, we are looking for new talented promoters!Are you outspoken, and do you like to make contact with a crowd of diverse and interesting people? Are you result oriented and love a challenge? Then the job as a promoter for UNICEF is the job for you!About the jobBeing a UNICEF Promoter is a fun
UNICEF Danmark - 2018-07-23 - unspecified

Bådmekaniker lærling -

Bluebay Marine A/S søger en mekaniker lærling. Du vil indgå i et mindre team af engagerede medarbejdere som importerer både, motorer og udstyr fra det meste af verden og afsætter det, hovedsageligt i Danmark og på Grønland. Du skal brænde for din uddannelse
BLUEBAY MARINE A/S - 2018-08-07 - unspecified

chauffør søges til transport firma -

Chauffør til transportfirma med kørekort B. Der er tale om en stilling med udbringning af varer , stillingen kræver en god fysik. Du skal kunne læse og tale dansk da du kommer i kontakt med kunder. Der skal kunne fremvises en ren straffeattest. Arbejdstiden ; fuldtid, mødetid
Horizon Transport & Trading ApS - 2018-08-07 - unspecified

Cleaning assistants for hotels in Copenhagen -

Vision Service - De 5 Stjerner are looking for energetic and servieminded cleaning assistants to join our housekeeping teams in several of our hotels in Copenhagen. Is it you or do you know the right person for our teams?  Your main responsibility will be to clean the guests\' rooms and the
De 5 Stjerner Hovedkontor - 2018-07-24 - unspecified

Commercial employee - customer service -

Danish company in the design sector, with offices and production in the centre of Copenhagen is looking for a COMMERCIAL EMPLOYEE to carry out the following tasks: • Handle B2B customer service both nationally and internationally;• Manage offers, orders and shipping;• Assist the sales director
Tom Rossau A/S - 2018-08-02 - unspecified

Concept Lead-180002NF -

Life is too short for a boring job - would you like to be part of the team that generates groundbreaking concepts for the wind industry? Can you think out of the box, be creative, passionate, bold and involved? Then you may well be the candidate we are looking for!   Innovation and Concepts >
Vestas Wind System A/S - 2018-08-03 - unspecified

Department Manager for Offshore Cable Installati -

Would you like to manage and develop the key resources responsible for the construction of some of the world’s largest offshore wind farms?  Join us and become Manager of Offshore Cable Installation where you’ll be responsible for providing competent resources for both asset and development
DONG Energy A/S (CVR 36213728) - 2018-07-24 - unspecified

Dynamics Product Marketing Manager - Recruit and Enablement - Western Europe -

Microsoft operates in a highly competitive industry. We the Commercial Markets Strategy Group (CMSG) are leading Microsoft´s Compete efforts around the world, working closely with multifunctional teams and the field to drive our compete motions across products, segments and geographies with the
MICROSOFT DANMARK APS - 2018-08-08 - unspecified

Er du vores nye allround medhjælper? -

Motiveres du af selvstændige opgaver og trives du i et travlt miljø? Så er du måske vores nye allround medarbejder til at varetage forefaldende arbejde. Tunetanken er en international virksomhed, der udvikler og markedsfører produkter i fremtidens materiale,
Tunetanken - 2018-07-26 - unspecified

Er du vores nye udskolingslærer på Bifrost? -

Er du til fantasi, faglighed og fællesskab? Mads er flyttet til Norge med sin familie, og Lena har søgt nye udfordringer indenfor specialområdet. Vi mangler derfor to lærere til 6. – 9. klasse. Stillingerne var slået op ganske kort før sommerferien. I processen
BØRNESKOLEN BIFROST - 2018-08-03 - unspecified

Eventvagter søges til københavns området -

Er du udadvendt med et stort smil? God til at snakke med alle slags folk? eller måske bare en rigtig natteravn med et stort servicegen som drømmer om et alsidigt job med kontakt til en bred vifte af forskellige mennesker. I så fald er det måske dig vi søger som vores nye
CW MANDSKAB ApS - 2018-08-04 - unspecified

Finnish speaking student assistant -

This is your chance to work at a booming startup. Unlock your full potential and archive real results together with us while studying. We are currently looking for a talented Finnish speaking student assistant, 5-10 hours per week, who can help us write kick-ass newsletters, online ads,
SWIFTFOX ApS - 2018-07-23 - unspecified

Game Analyst with IT understanding -

Do you want to work with Terabytes of data, helping the continuous development of games that millions of kids around the world love to play every day? Are you a strong communicator with an explorative and analytical mindset? About the Job As an analyst at MovieStarPlanet, you will be working with the
MOVIESTARPLANET ApS - 2018-07-28 - unspecified

Har du hjertet på rette sted? Og ønsker at gøre en forskel ! Så er det dig vi mangler. -

Lev-Vel Sjælland APS afd. LOLLAND Vil du være vores nye kollega? Vi er et voksende team, som sætter en ære i at yde den bedste service for vores borger i Lolland kommune. Vi kan tilbyde stor fleksibilitet, vagtlag efter eget ønske, et rummeligt og imødekommende team.
Lev-Vel Sjælland ApS - 2018-08-02 - unspecified

Internal Financial Control Manager -

Would you like to be part of Carlsberg’s newly established Internal Financial Control Team? Probably the best Accounting Team is searching for two managers with a passion for financial processes, risk and controls. A strong financial control environment ensuring sufficient financial reporting is at
CARLSBERG BREWERIES A/S - 2018-08-03 - unspecified

IT Junior Consultant for Direct to Consumer -

Would you like to work in a global team with experienced colleagues who are ready to teach you everything they know? This is your chance to develop your skills as you help us take our Direct 2 Consumer platforms and agile working methods to the next level. Work where business meets IT Based in either
LEGO SYSTEM A/S - 2018-07-31 - unspecified

Langebjerggaard søger daglig leder -

Opholdsstedet Langebjerggaard søger daglig leder Du kan læse mere om os på vores hjemmeside: www.langebjerggaard.com Vi er i rivende udvikling og søger nu efter en daglig leder på Langebjerggard. Du bliver daglig leder for 2 teams på i alt 7 pædagoger i tæt
Langebjerggaard - 2018-08-08 - unspecified

Manager, Plant Control Engineering-180002U7 -

Are you a leader, role-model, and passionate about people management? And about creating excellent results through your team? Does it motivate you to drive implementation of strategic initiatives and timely project execution, so that we continuously improve our product development capabilities? Then
Vestas Wind System A/S - 2018-07-26 - unspecified

Media Relations Assistant - 15 hours per week -

Are you ready to get off to a great start in your career - even while you are still in school? If you love working with media and communication, then put your knowledge to use in an international company. With us, you are not just a student. You will be an active team member, sharing your ideas
VELUX A/S - 2018-08-03 - unspecified

Pædagog søges -

Vi søger en pædagog 30 t/uge til en af vores velfungerende vuggestuegrupper med 10 børn i alderen 0-2,10 år. Vi forventer at du kan arbejde struktureret og målrettet med børnene opdelt i mindre læringsgrupper i tæt samarbejde med stuens personale samt
Frederiksberg Folkebørnehave og Vuggestue - 2018-07-26 - unspecified

Produktionsmedarbejder til medicoteknisk virksomhed -

Virksomheden udvikler og producerer avanceret medicoteknisk udstyr der baserer sig på anvendelse af pulserende magnetfelter. Teknikken anvendes i dag inden for en lang række områder, herunder forskning i neuro-diagnostik, rehabilitering, sportsmedicin samt til behandling af depression.
SCANPEOPLE ApS - 2018-08-07 - unspecified

Professorships in Political Science -

We invite applications for one or more positions as Full Professor or fixed-termed Professor with Special Responsibilities at the Department of Political Science, Faculty of the Social Sciences, University of Copenhagen. The positions are available from 1 March 2019 or as soon as possible thereafter.
KU-CENTER FOR SUNDHED OG SAMFUND - 2018-08-02 - unspecified

QA Engineer - Copenhagen -

Here at Falcon we use a wide array of open source technologies in order to build a stable, versatile and scalable product. We are guided by the following principle in our choice of technology: find the best fit for each problem, flexible enough to build upon and expand, without over engineering.Our offices
Falcon.io ApS - 2018-08-08 - unspecified

Regional Sales Manager for Siemens Power and Gas -

We think the world needs cleaner, more affordable energy, but we know it won’t happen overnight. Come join us and let’s make the future together for the benefit of the generations to come.For our power generation controls systems function within Siemens Power and Gas, we are looking for an experienced
SIEMENS A/S - 2018-08-08 - unspecified

Service Bid Manager -

Job ID: 299612Location: VejleOrganization: Siemens Gamesa Renewable EnergyMode of employment: Full time – Maternity cover  For offshore sales we are looking for a maternity cover for one of our Service Bid Managers. The Maternity cover starts august 1st 2018 and ends april 2019. You will be joining
Siemens Gamesa Renewable Energy A/S - 2018-08-07 - unspecified

Spændende stilling som økonomiansvarlig ved Kolding Havn -

Har du flair for tal og kan du opretholde et økonomisk overblik? Er du skarp til bogføring, fakturering og generel økonomisk styring? Hvis du kan sige ja til dette, så har vi et yderst spændende job til dig! For vores kunde, Kolding Havn, søger vi lige nu en skarp
RAMSDAL PROFIL MATCH ApS - 2018-07-31 - unspecified

Tømrere søges Grønland -

  Opgaven: Nybyggeri Personaleboliger Etage boliger 132 lejligheder Institutioner indvendigt arbejde Om dig: Svendebrev som tømrer/bygningssnedkersnedker Du kan læse og forstå tegninger, planlægge og arbejde efter tidsplaner Flere års erfaring Gerne
Jobbest - 2018-07-26 - unspecified

Ufaglært bygningsmaler -

Har du erfaring med malerarbejde og renovering af boliger? Så har jeg et job til dig! Vi er et ungt team som arbejder med maling af boliger i forbindelse med ejerskifte. Vi arbejder i teams af to personer. Har du erfaring med malerarbejde eller er du lærenem, stabil, selvstændig og
Bur Byg - 2018-08-03 - unspecified

Wind Energy Analyst -

Do you want to contribute your excellent analytical skills to actively solving the world’s climate challenges?   Join us and become Wind Analyst in Energy Yield Assessment where you’ll be responsible for performing wind data analyses, calculating the energy production of future windfarms and
Ørsted A/S - 2018-08-08 - unspecified