stillingsbetegnelse: Senior Consultant, Process improvement

jobbeskrivelse:
Are you motivated by changing, improving and simplifying critical business processes in a dynamic Nordic environment? Are you passionate about supporting and coaching operations managers to become even better? Do you always take the customers point of view as a starting point for your work? Then you might be our next Senior Process Improvement Consultant. You have the chance to become part of Nets’ ambitious transformation programme to increase customer focus and satisfaction while achieving operational and process excellence. You will become a part of the Process Optimisation team, which is supporting Customer Services, On-boarding & Maintenance as well as Fraud & Dispute Services within Operations in all the Nordic countries. The teams is responsible for a wide array of optimization initiatives. The job primarily deals with facilitating the improvement of processes within Operations and across the company. This involves identifying opportunities, analysing processes, facilitation workshops, designing and implementing new and better ways of operating with greater customer experiences etc. In some projects you will act as subject matter expert, and in others you will get the overall responsibility for the improvement from creating the business case until implementation. You will also have a central role in establishing, developing and maintaining the process management discipline in Operations together with your colleagues in the Process Optimisation team. Key reponsibilities and tasks •Ensure customer perspective and end-to-end process thinking throughout the value chains •Drive and support the implementation of a wide array of improvement and optimization initiatives and projects in Operations •Drive and provide subject matter expertise in process improvement projects •Run workshops, process analysis, design, document and implement new processes and procedures etc. •Train employees and managers in the implemented solutions •Project-, change- and stakeholder management •Follow up on benefit realization •Continuously look for and communicate ways to improve the efficiency, quality and customer experience in Operations and Nets as a whole •Support and coach all management levels in the strive for process excellence •Take part in the Process Departments continuous development of tools, concepts and best practices Preferred background and qualifications •You have an academic background (MSc.or similar) •Minimum 5 years of relevant experience working with process improvement, preferably in a service and administrative context •Strong process mapping skills and experience •Proven project management experience, preferably with a Prince 2 certification •You have experience in change management at all levels of the organisation •Personal experience as an operation manager is a plus •Strong analytical skills and business acumen •Speak English and the Scandinavian languages Preferred personal qualities •Executer that takes the ideas from paper to realisation – is proud of the measurable results •Service minded and takes responsibility for an effective solution with high integrity •Visionary mind with ability to see possibilities and sell the idea to key stakeholders •Professional and competent appearance with strong customer focus •Self-motivated by targets and results. You aim for the best result each time and you are never satisfied with status quo •Process oriented with a business oriented approach, where you naturally involve colleagues in problem solving and solution development •Strong human appreciation and an active listener •Persistent, diplomatic, open, positive, proactive and like to take an initiative •Ability to adapt and react to changes and like to work at a high speed We can offer you •Competitive salary, pension and insurance schemes •Challenging tasks that contributes to both professional and personal growth and development •The opportunity to be p

Arbejdsgiver Navn: NETS A/S

Arbejdsgiver telefonnummer: 44232401

Arbejdsgiver faxnummer: 44860930

Job kort beskrivelse: Arbejde inden for samfundsøkonomi

land: Danmark

region: Hovedstaden

Kontrakt varighed: Fast

Kontrakttype: Fuldtid

krævede uddannelse: Ikke angivet

Kilde til jobtilbud: AMS, Offentlige arbejdsformidlinger, Danmark