stillingsbetegnelse: IT Support Specialist – Service Management

jobbeskrivelse:
Are you passionate to work in a hectic environment supporting Nets customers 24/7/365? We are looking for juniors and seniors (short and long experience) candidates with engagement and high drive helping us starting up a new department - IT Business support. In your role, you will participate in being Single Point of Contact for all Nets customers handling events, monitoring and Incidents. Do not hesitate sending your application since we are interviewing and hiring candidates ongoing. Key reponsibilities and tasks •Single Point of Contact for customers and towards our internal stakeholders •Handle events originating from our monitoring system •Core team for all system surveillance activities and handling of all incidents in Nets •Inform customers on status and progress during Incident handling •Resolve Incidents or escalate them to higher tiers within Nets or to external vendors •24 /7/365 shift rotation in order to support Nets Operations Preferred background and qualifications •IT Technical background (Linux, Windows, Oracle, etc.) •Knowledge and/or experience in the IT sector •Worked in a service and support function •Has system surveillance experience •Experience in handling incidents •ITIL certification is a plus Preferred personal qualities •Is willing to work in shift rotation •Feeling comfortable working in a hectic and occasionally stressful environment •A good team player •Focused on delivering service and support •Support is not seen as a necessity but as passion •English in written and oral •Engineer mind-set We can offer you •Challenging tasks that contributes to both professional and personal growth and development •Competitive salary, pension and insurance schemes •The opportunity to be part of a company recognised by growth, innovation and development •A thriving environment characterised by team play and informality •A variety of activities within sports, culture, and within the social arena Region: Region Hovedstaden Job type: Permanent Working hours: Full-time Working days: Day Evening Night Weekend Application deadline: 15/08/2016 Expected Start Date: As soon as possible Location: Copenhagen, Ballerup Contacts: Sys Mortensen Mobile: +45 29482690 Home page: http://www.nets.eu

Arbejdsgiver Navn: NETS A/S

Arbejdsgiver telefonnummer: 44232401

Arbejdsgiver faxnummer: 44860930

Job kort beskrivelse: Systemanalytikerarbejde

land: Danmark

region: Hovedstaden

Kontrakt varighed: Fast

Kontrakttype: Fuldtid

krævede uddannelse: Ikke angivet

Kilde til jobtilbud: AMS, Offentlige arbejdsformidlinger, Danmark