id: NDg3MTI4MiA3

reference: 4871282

documentId: 4871282

connectionPointId: 7

lastModificationDate: 1535629685283

stillingsbetegnelse: Application Maintenance Director, Global

jobbeskrivelse:

Nordea is running a transformation programme focused on improving the Quality of our services. Quality is a fundamental pre-requisite for customer satisfaction. Nordea is coming from a “mixed operating model” where application development and application maintenance are handled within the same organization. We are looking for a director to lead application maintenance after implementing Segregation of Duties between these 2 functions.   

Your future responsibilities

As Application Maintenance Director, you’ll take responsibility of the role where you will have to demonstrate an important leadership skills in communication and processes. As the successful candidate you will lead a consolidated team of specialists performing application maintenance of all our applications for Banking IT. In (Technology Operations&Support (TOS), we RUN Nordea across Nordea’s geographies and business divisions excluding Trading Technology. We enable the millions of transactions that our customers every day send through our systems. We are a highly specialised operations organization with a very strong emphasis on quality of our IT services. The areas of responsibilities in the role include, but are not limited to, the following: 

• Deliver application maintenance for the entire application portfolio such as:

• Incident resolution and communication
• Problem management
• Business Continuity
• Risk and Compliance

• Secure a structured process for handling workloads with a consistent focus on process and process performance
• Secure the necessary technical competency teams introducing necessary standards for application documentation
• Secure a tight coupling with 1st level application support to eliminate necessary root causes to improve customer satisfaction
• Secure a tight coupling with 3rd level support to develop necessary improvements to the application portfolio to increase quality and optimize hardware resource consumption

The role is available Globally, in all Nordea countries. Welcome to a team which follows the overall vision of running stable and scalable IT services cost.  

Who you are

Collaboration. Ownership. Passion. Courage. The four key values that guide us in being at our best and that we expect all our colleagues to be committed to. To build a successful career with us, you’ll work well with others and always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job. 

YOU HAVE: great communication skills as well as excellent people skills to manage a geographically dispersed team. Contained will to a strong process drive, together with the ability to work across organisational silos, will be an important quality in the successful candidate. 

You have several of the qualifications listed below: 

• Practical understanding of application development lifecycle
• Experience of integration services with diverse models
• Experience working with business partners on building/transforming business objectives to platform requirements
• Preferably an experience from another company with application maintenance, preferably with experience of onboarding applications
• Experience working with outsource suppliers in the provision of application maintenance services
• Academic degree with a minimum of Bachelor’s degree or equivalent
• ITIL certification at a minimum of Foundation level
• Leadership experience from a large IT organization
• Oral and written fluency in English language

If this sounds like you, we look forward to welcoming you to the team!  

More information

You have until 10 September 2018 to send us your application. For more information about the position, you are welcome to contact Susanne Thorskov Hansen, Head of Technology Operations and Support on +45 55478161susanne.thorskov.hansen (at) nordea.com We believe that diversity improves team performance. Therefore, we strive to form teams with a mix of people of different genders and ages, and with different backgrounds and experiences.

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jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2512

abstractJV_contact_0:
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positionTypeCode: directhire

contractTypeCodes_0: fulltime

Arbejdsgiver Navn: NORDEA FINANS DANMARK A/S

source: DK-STAR